Integrated Report 2020

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Performance review


Our strategic transformation combines our competitive advantages and specialised capabilities into two clearly defined solutions: market access and logistics. With hard earned insight and unwavering focus, we design solutions that closely meet the needs of our clients, principals and customers – and then execute them flawlessly. Imperial has a unique story to tell in competitive and changing markets; this is how we plan to deliver on that promise.

Our client value proposition

Our clients, principals and customers want to engage with a service provider of integrated and innovative solutions for simple, flexible, efficient and visible supply chains. They also expect us to facilitate their local relevance, which underpins the credibility of their brands. We answer their needs with a value proposition to provide end-to-end access to markets with the flexibility to adjust to different needs, while providing the end-to-end visibility and insights that enable clients to compete and win, and to stay relevant and resilient.

Ultimately, we aim to offer integrated market access and logistics solutions that enable our principals and clients, and the customers they serve, to thrive.

  • We provide end-to-end access to markets, customers and consumers.
  • We take clients' and principals' products to some of the fastest growing and most challenging markets in the world, reducing the complexity and risk involved in operating in those markets.
  • We have the right capabilities to be resilient, and ensure the resilience of our clients' supply chains.
  • Our services and quality can be trusted.
  • We offer integrated logistics and market access though 'One Imperial', to ensure a seamless client experience.
  • We leverage the best people and technology, adopting simple processes to make doing business in Africa easy.
  • We are an international player with a strong local presence in key markets.
  • We have a deep understanding of our clients' and principals' businesses, their needs and the industries and markets in which they operate.
  • We provide customised and fit-for-purpose solutions.
  • We work with clients in an open and transparent manner, always operating in the best interests of our clients and principals, and their customers.
  • We are a responsible corporate citizen, giving clients comfort in our industry and market legitimacy.
  • We are a trusted partner who adopts the highest standards of governance and ethics.

Our customer engagement model

Our new customer engagement model offers specialist capabilities, which combine to meet the needs and expectations of our principals, clients and customers.