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Performance against strategy | Performance review Solutions performance | Next: Performance review Solution: Market Access

Performance review Solutions performance

Leveraging our powerful competitive advantages and specialised capabilities, we are positioning the group as the 'Gateway to Africa'. We aim to be the strategic partner of choice for multinationals seeking access to Africa's growth and development opportunities. Our scope extends to selected markets that are growing their trade flows into and out of Africa. Our integrated logistics and market access offerings drive a seamless client, principal and customer experience, delivered through simplified processes using the latest technology to drive growth in new markets.

Our client and principal value proposition

Our clients, principals and customers want to engage with a service provider of integrated and innovative solutions for simple, flexible, efficient and visible supply chains. They also expect us to facilitate their local relevance, which underpins the credibility of their brands. We answer their needs with a value proposition to provide end-to-end access to markets with the flexibility to adjust to different needs, while providing the end-to-end visibility and insights that enable clients to compete and win, and to stay relevant and resilient.

Ultimately, we aim to offer integrated market access and logistics solutions that enable our clients, principals and customers to thrive. Together, we play a critical role in the lives of our countries and communities of operation by providing access to quality products and services.

Simplicity

  • We offer integrated logistics and market access solutions through 'One Imperial', to ensure a seamless client experience.
  • We leverage the best people and technology, adopting simple processes to make doing business in Africa easy.

Flexibility

  • We are a leading player with a strong local presence in
    key markets.
  • We have a deep understanding of our clients, principals and customers, their needs and the industries and markets in which they operate.
  • We provide customised, innovative and fit-for-purpose solutions.

Visibility

  • We work with clients, principals and customers in an open and transparent manner, always operating in their best interests.
  • We are a responsible corporate citizen, giving clients, principals and customers comfort regarding our market legitimacy.
  • We are a trusted partner who adopts the highest standards of governance and ethics.

Our client engagement model

Our client engagement model offers specialist capabilities, which combine to meet the needs and expectations of our clients, principals and customers.

Understanding solutioneering servicing

‘One’
Imperial’

Market
access
Contract
logistics
Freight

‘One Imperial’
understanding

Industry and clients insights capabilities
Industry and
clients
Insights
capabilities

‘One Imperial’
solutioneering

Industry and clients insights capabilities
Industry and
clients
Insights
capabilities
Industry and clients insights capabilities
Market
Access
Solutioneering capabilities
Industry and clients insights capabilities
Contract
logistics
Solutioneering capabilities
Industry and clients insights capabilities
Freight
Solutioneering
capabilities
Industry and clients insights capabilities
Regional
overlay

‘One Imperial’
servicing

Industry and clients insights capabilities
Market Access
Local servicing
capabilities
Industry and clients insights capabilities
Contract logistics
Local servicing
capabilities
Industry and clients insights capabilities
Freight
Local servicing
capabilities
Broader Market
Logistics insights
Broader contract
Access insights
Broader freight
insights

INTEGRATED REPORT 2021

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