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How to use this report

This report, read together with our integrated report, is intended to give readers a clear understanding of our business, the factors driving it and its economic, social and environmental performance and impacts.

The “Our performance” section is divided into three chapters which cover the group’s economic, environmental and social performance. Information covered in these chapters relates to the material issues, concerns and interests of our different stakeholder groups, as outlined in the “Stakeholder engagement” chapter, and the strategic interventions that the company has implemented to address each issue.

The diagram below is intended to help readers navigate through this report:

Material issues

Areas of impact   Stakeholders affected   Material issues   Where to find it
             
Our economic impacts
 
Shareholders and investors
 
Delivering return on investment
 
Page 23
Integrated report
 
Employees
 
Payment of salaries and benefits
Investment in training and career development
 
Pages 22, 23, 32 – 37
Integrated report
 
Government
 
Payment of taxes
 
Pages 22, 23
Integrated report
 
Customers
 
Customer service
Protection of customer rights
Protection of customer health and safety
Payment of taxes
 
Page 23
Integrated report
 
Suppliers
 
Procurement
 
Pages 23, 39
             
Our environmental impacts
 
Civil society
Government and regulators
Environmental interest groups
Customers
Suppliers
 
Carbon emissions
Energy use
Water use
Effluents and waste
 
Pages 24 – 31
             
Our social impacts
 
Employees
Government and regulators
Civil society
Communities
  Labour rights   Page 32
Occupational health and safety Pages 33 – 34
Employment equity Page 35
Skills development Pages 35 – 37
B-BBEE and Transformation Pages 37 – 39
Community investment Pages 40 – 41
Human rights Page 40

 

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