We value our people and recognise that successful businesses are built on loyal, motivated
and fulfilled employees. Equally important is meeting the requirements of investors,
customers, suppliers and other stakeholders.
We define stakeholders as entities or individuals that can reasonably be expected to be significantly affected by the organisation’s activities,
products and/or services; and whose actions can reasonably be expected to affect the ability of the organisation to successfully implement its
strategies and achieve its objectives. This definition is derived from the Global Reporting Index regarding identification of stakeholders.
The group’s stakeholders include investors, potential investors, providers of finance, employees, trade unions, customers, contractors, suppliers,
franchisees, franchisors, motor manufacturers, media, communities, civil society, regulators and government departments.
Our customers span virtually every facet of society and include central, provincial and local governments; large, medium and small businesses,
various industries; and individuals across the world. Our interaction with stakeholders reflects our unique culture and business model. We seek
to maximise shareholder value over time through an intelligent regard for the interests of all stakeholders, from the communities associated
with our operations to our business partners.
Our relationship with each of these stakeholder groups has a direct impact on the sustainability of our business and our ability to create and
maintain resilient and stable operations. This in turn enables us to deliver long-term value to stakeholders.
We are committed to transparent, ongoing communication and the development of sound, consultative and mutually beneficial relationships
with all stakeholder groups. Our divisions are well equipped to communicate with stakeholders.
The table below contains a summary of key stakeholders, how we engage with them and the material matters relating to each stakeholder group:
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Investors |
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– |
Shareholders |
– |
Providers of finance |
– |
Investment analysts |
– |
Potential investors |
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– |
Integrated annual report |
– |
Annual and interim results
presentations |
– |
Local and international investor
roadshows and one-on-one
engagements |
– |
Conferences |
– |
General meetings |
– |
Media and regulatory releases |
– |
Analysts reports |
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– |
Delivering return on
investment |
– |
Long-term sustainability
of business |
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Government
and regulators |
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– |
National and local government |
– |
Johannesburg Securities
Exchange (JSE) |
– |
Self-regulatory bodies |
– |
South African and overseas
Revenue Services |
– |
South African Reserve Bank |
– |
Financial Services Board |
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– |
Regular liaison with various
government departments both at
a company level and through
industry bodies |
– |
Engagement with municipalities |
– |
Statutory reporting and regulatory
releases |
– |
Input on new legislation |
– |
Black Economic Empowerment
(BEE) and Employment Equity (EE)
reports and submissions |
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– |
Payment of taxes |
– |
Labour rights |
– |
Environmental protection |
– |
Employment equity |
– |
Occupational health and
safety |
– |
Broad-based Black Economic
Empowerment (B-BBEE) and
transformation |
– |
Human rights |
– |
Protection of customer rights |
– |
Skills development |
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Employees
and trade unions |
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– |
Staff |
– |
Representative unions |
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– |
Regular roadshows and
presentations |
– |
Staff development and training
programmes |
– |
In-house magazines |
– |
Health, safety and employment
equity committees |
– |
One-on-one engagement |
– |
Bargaining councils |
– |
Operational forums |
– |
Wage negotiations |
– |
Ukhamba Trust |
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– |
Payment of salaries and
benefits |
– |
Investment in training and
career development |
– |
Labour rights |
– |
Skills development |
– |
Employment equity |
– |
Occupational health and
safety |
– |
B-BBEE and transformation |
– |
Human rights |
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Customers |
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– |
Purchasers of goods and
services supplied by the group
including individuals,
corporates, government and
non-government organisations
(NGOs) |
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– |
Individual engagement |
– |
Written communications |
– |
Media |
– |
Regular meetings and long-term
communication plans |
– |
Service questionnaires and surveys |
– |
Contracts and services level
agreements |
– |
Social media |
– |
Call centres |
– |
Advertising campaigns |
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– |
Reliable and value for money
customer service |
– |
Protection of customer rights |
– |
Protection of customer health
and safety |
– |
Safeguarding customer
privacy |
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Suppliers |
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– |
Motor and industrial equipment
manufacturers |
– |
Goods and services suppliers |
– |
Contractors |
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– |
Dealer forums |
– |
Individual engagement |
– |
Contracts |
– |
Franchise and distribution
agreements |
– |
Ongoing engagement to
communicate the group’s
requirements and needs |
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– |
Service to Imperial |
– |
Settlement security |
– |
Volume growth |
– |
Preferential procurement in
accordance with B-BBEE
codes |
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Business partners |
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– |
Co-shareholders in group
businesses |
– |
BEE partners |
– |
Financial and other joint
venture partners |
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– |
Business meetings |
– |
Board meetings and committees |
– |
Regular reporting |
– |
Distribution agreements |
– |
Long-term individual relationships |
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– |
Return on investment |
– |
B-BBEE and transformation |
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Media |
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– |
Print media |
– |
Electronic media |
– |
Local interest publications, radio
and television |
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– |
Individual engagements |
– |
Press conferences |
– |
Press releases |
– |
Communication agencies |
– |
Social media |
– |
Electronic communication |
– |
Branding programmes |
– |
Individual relationships |
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– |
Issues of public interest
including corporate
governance, environmental
and social performance |
– |
Financial performance |
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Civil society and
communities |
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– |
People affected by our various
businesses, both positively and
negatively |
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– |
Individual engagements |
– |
Press publications |
– |
I-Pledge campaign |
– |
Ukhamba Trusts and the Imperial
and Ukhamba Community
Development Trust |
– |
Engagement with and participation
in civil society programmes
including schools and training
initiatives |
– |
Corporate social investment
projects |
– |
Volunteer employee efforts |
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– |
Employment opportunities |
– |
Education |
– |
Environmental impact |
– |
Social investment and
upliftment |
– |
B-BBEE and transformation |
– |
Human rights |
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