Stakeholders and stakeholder engagement

We define stakeholders as entities or individuals that can reasonably be expected to be significantly affected by the organisation’s activities, products and/or services; and whose actions can reasonably be expected to affect the ability of the organisation to successfully implement its strategies and achieve its objectives. This definition is derived from the Global Reporting Index regarding identification of stakeholders.

Stakeholders in the group include investors, potential investors, providers of finance, employees, trade unions, customers, contractors, suppliers, franchisees, franchisors, motor manufacturers, media, communities, civil society, regulators and government departments.

Our customers span virtually every facet of society and include central, provincial and local government, large, medium and small business, various industries and individuals across the world.

Our interaction with stakeholders reflects our unique culture and business model. We seek to maximise shareholder value over time through an intelligent regard for the interests of all stakeholders, from the communities associated with our operations to our business partners.

Our relationship with each of these stakeholder groups has a direct impact on the sustainability of our business and our ability to create and maintain resilient, and stable operations. This in turn enables us to deliver long-term value to shareholders.

We are committed to transparent, ongoing communication and the development of sound, consultative and mutually beneficial relationships with all stakeholder groups. Our divisions are well equipped to communicate with stakeholders.

The table below contains a summary of who our key stakeholders are, how we engage with them and the material issues relating to each group:

		Who is included in this group		How we engage them		Their material issues
		Shareholders Providers of finance Investment analysts Potential investors		Integrated annual report Annual and interim results presentations Local and international investor roadshows and one-on-one engagements Conferences General meetings Media and regulatory releases Analysts reports		Delivering return on investment
		National and local government Johannesburg Securities Exchange (JSE) Self-regulatory bodies South African and overseas Revenue Services South African Reserve Bank Financial Services Board		Regular liaison with various government departments both at a company level and through industry bodies Engagement with municipalities Statutory reporting and regulatory releases Input on new legislation Black Economic Empowerment (BEE) and Employment Equity (EE) reports and submissions		Payment of taxes Labour rights Environmental protection Employment equity Occupational health and safety Broad-Based Black Economic Empowerment (B-BBEE) and transformation Human rights Protection of customer rights Skills development
		Staff Representative unions		Regular roadshows and presentations Staff development and training programmes In-house magazines Health, safety and employment equity committees One-on-one engagement Bargaining councils Operational forums Wage negotiations Ukhamba Trust		Payment of salaries and benefits Investment in training and career development Labour rights Skills development Employment equity Occupational health and safety B-BBEE and transformation Human rights
		Purchasers of goods and services supplied by the group including individuals, corporates, government and non-government organisations (NGOs)		Individual engagement Written communications Media Regular meetings and long-term communication plans Service questionnaires and surveys Contracts and service level agreements Social media Call centres Advertising campaigns		Reliable and value-for-money customer service Protection of customer rights Protection of customer health and safety Safeguarding customer privacy
		Motor and industrial equipment manufacturers Goods and services suppliers Contractors		Dealer forums Individual engagement Contracts Franchise and distribution agreements Ongoing engagement to communicate the group’s requirements and needs		Service to Imperial Settlement security Volume growth Preferential procurement in accordance with B-BBEE codes
		Co-shareholders in group businesses BEE partners Financial and other joint-venture partners		Business meetings Board meetings and committees Regular reporting Distribution agreements Long-term individual relationships		Return on investment B-BBEE and transformation
		Print media Electronic media Local interest publications, radio and television		Individual engagements Press conferences Press releases Communication agencies Social media Electronic communication Branding programmes Individual relationships		Issues of public interest including corporate governance, environmental and social performance Financial performance
		People affected by our various businesses, both positively and negatively		Individual engagements Press publications I-Pledge campaign Ukhamba Trusts and the Imperial and Ukhamba Community Development Trust Engagement with and participation in civil society programmes including schools and training initiatives Corporate social investment projects Employee volunteerism efforts		Employment opportunities Education Environmental impact Social investment and upliftment B-BBEE and transformation Human rights